Shipping policy
Last updated: July 8, 2026
Thank you for shopping with Briston.
This Shipping Policy explains how orders are processed, shipped, and delivered. Our goal is to provide a transparent shipping experience so you know exactly what to expect after placing your order. By placing an order through our website, you agree to the shipping terms described below.
1. Shipping Locations
Briston currently ships exclusively to addresses within the United States.
Please ensure that your shipping information is accurate and complete before finalizing your checkout to help avoid any delivery delays.
2. Free Shipping
We are pleased to offer Free Shipping on all orders. There are no additional shipping fees, minimum purchase requirements, or hidden charges applied during checkout.
3. Order Processing, Handling, and Transit Time
Orders are processed immediately after successful payment authorization. Our total estimated delivery time is 5–8 business days, broken down as follows:
Order Handling Time: 1–2 business days (Monday to Friday)
Transit Time (Carrier Shipping): 4–6 business days (Monday to Friday)
Total Estimated Delivery Time: 5–8 business days
Note: Business days do not include weekends or public holidays. While we work diligently to deliver every order within this timeframe, delivery times may occasionally vary due to extreme weather conditions, carrier delays, holidays, high shipping volumes, or other circumstances beyond our control.
4. Order & Shipment Confirmations
Order Confirmation: After your order is successfully placed, you will receive an order confirmation email containing your purchase details. If you do not see it, please check your spam or junk folder before contacting support.
Shipment Notification: Once your package has been prepared and handed over to the carrier, we will send you a shipping confirmation email containing your tracking information.
5. Shipping Address Corrections
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address after placing your order, please contact us immediately. If your order has not yet entered the handling phase, we will do our best to update the details for you.
6. Delivery & Delayed Shipments
Delivery is completed by reputable third-party shipping carriers. Once an order is handed over to the carrier, transit times are influenced entirely by their operations.
Lost or Delayed Shipments: If your package experiences an unexpected delay or you believe it cannot be located, please reach out to our customer support team. We will review the tracking data and work directly with the carrier to help resolve the issue.
Damaged or Incorrect Items: If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order number and a brief description (or photo) of the issue so we can make it right.
7. Transparent Pricing (Taxes & Fees)
We believe in complete pricing transparency:
Free shipping is included on every single order.
There are no hidden taxes.
There are no hidden shipping or handling fees.
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The price displayed in your cart is the exact total amount you will pay.
8. Business & Customer Support Information
If you have any questions regarding your shipping status or this policy, our customer support team is here to assist you.
Business Name: Briston
Business Email: support@briston.store
Business Phone: +1 (480) 776-8501
Business Address: 1101 W Guadalupe Road, Mesa, AZ 85210, United States
Business Days: Monday to Friday
Business Hours: 9:00 AM – 5:00 PM (EST)
Customer Support Response Time: Within 24 hours (on business days)