Last updated: July 8, 2026

Overview

At Briston, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

This Return & Refund Policy explains the conditions for returns, how to request a return, how refunds are processed, and what customers can expect throughout the process.

By placing an order on our website, you agree to the terms outlined in this policy.

Return Eligibility

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item must:

Be returned within the 30-day return period.

Be in its original condition.

Include all original accessories and packaging, if applicable.

Not show signs of misuse, intentional damage, or excessive wear that would prevent normal inspection.

Returns requested after the 30-day period may not be eligible for approval.

How to Request a Return

Before sending any item back, please contact our customer support team by email.

Email: support@briston.store

Please include:

Your full name

Your order number

The email address used to place the order

The reason for your return request

Our support team will review your request and respond within 24 hours during business days.

If your return is approved, we will provide return instructions.

Please do not return any item without receiving return approval, as this may delay the processing of your return.

Return Shipping

For approved returns, return shipping is free.

Customers are not responsible for return shipping costs once the return request has been approved and the provided return instructions are followed.

Inspection of Returned Items

After your returned item is received, it will be inspected to confirm that it meets the eligibility requirements outlined in this policy.

Inspection is performed before any refund is issued.

If additional information is required during the inspection process, our customer support team will contact you.

Refunds

Once your returned item has been received and successfully inspected, eligible refunds will be processed to the original payment method used for the purchase.

Refunds are processed within 7 business days after the inspection has been completed.

Depending on your bank or payment provider, additional time may be required before the refunded amount appears in your account.

Damaged or Incorrect Items

If you receive an item that is damaged during delivery or if you believe you received the wrong item, please contact us as soon as possible.

Include your order number and a brief description of the issue so our support team can review your request and provide the appropriate assistance.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet entered processing or shipment may be eligible for cancellation.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this policy.

Non-Returnable Situations

A return request may not be approved if:

The request is submitted more than 30 days after delivery.

The item has been intentionally damaged or misused.

The returned item does not reasonably match the item originally purchased.

Required information cannot be provided to verify the order.

These conditions help us maintain a fair return process for all customers.

Processing Timeline

Customer submits a return request by email.

Our support team reviews the request and responds within 24 hours during business days.

If approved, return instructions are provided.

The customer returns the item using the provided instructions.

The returned item is received and inspected.

Eligible refunds are processed within 7 business days after inspection.

Our Commitment

We are committed to providing a clear and transparent return process.

Our goal is to ensure that every return request is handled fairly, consistently, and in accordance with the policy published on our website.

Business Information

Business Name: Briston

Business Email: support@briston.store

Business Phone: +1 (480) 776-8501

Business Days: Monday to Friday

Business Hours: 9:00 AM – 5:00 PM

Business Address: 1101 W Guadalupe Road, Mesa, AZ 85210, United States

Customer Support Response Time: Within 24 Hours